Ottawa Family Photographer based in Ottawa South
Family Portrait & Lifestyle | Extended Family Sessions | Newborn Lifestyle | Seasonal Mini Sessions | Intimate Weddings

Questions? I have answers.

Where are you located?

I am based in Ottawa, Ontario. (Ottawa South)

Can you travel to clients who do not live in your area?

Yes. Send me a message and we can chat to plan your session.  If the session location is more than 35kms from my office, a travel fee of $0.60/km will apply.

Do you offer mini sessions?

Yes. In fact, they are one of my specialties. I offer variety of seasonal mini sessions throughout the year. You can learn more about them in my Seasonal Mini Session Guide 2017 (free download) and you are welcome to join the "club" on Facebook for all things mini sessions, including updates & promos.

Do you shoot weddings?

I currently offer bridal portraits and intimate wedding packages. Please contact me for a personal quote.
I was trained by one of Ottawa's best wedding photographers and I have extensive wedding photography experience. I have shot over 50 weddings as both first and second shooter which included bride & groom prep, detail shots, ceremony, family portraits, bridal portraits, formal & candid images, reception & more. 

Where will my session take place?

Your session can take place at your home or at a location of mutually decided upon by both parties. If you're looking for suggestions, I can provide a list of potential locations to suit your needs. I recommend locations that are familiar to the family and where you feel most comfortable, whether it be indoors or out. 
If you have access to a unique property, please let me know.

When should we schedule our session?

In terms of booking your session, choose a date that will give yourself and your family time to prepare. If you are considering a Spring, Summer or Fall session, please book as soon as you know your availability.

What time should we book our session?

Outdoor sessions are booked one to two hours before sunset and indoor sessions are typically booked between 9:00 - 11:00 AM. 
In order to ensure quality photographs and a pleasant experience, I schedule outdoor sessions according to best light. I prefer to take advantage of the natural “golden” light that occurs at either the beginning (sunrise) or the end of the day, especially during the warmer months. Midday sun can be harsh and the summer heat can often play a factor in the overall comfort of those posing for pictures. During the cooler months, the sun is much less harsh and sets earlier so late afternoon sessions are ideal. I do not book outdoor sessions during the morning, unless it's within an hour of sunrise. Indoor or in-home sessions can be booked between 9AM - 4PM most days; mornings are best to allow as much natural light in the home as possible.
Please note: Your family schedule/routine plays a big role when booking the time of your session. It's best to schedule a time slot that does not interfere with naps or eating. It's also best to avoid booking a session in between family activities or just a busy day in general. You want to be calm, comfortable and happy.

Can we book our session online?

Yes! I have recently added an online booking option for clients which you can access on my clicking HERE.
I will confirm your session date and time within 48 hrs, and send you an invoice. Please note that a deposit is required to ensure your session date/time.

Do you have a studio?

I no longer offer studio portrait options as they are not in line with my style of photography. In my experience, clients are much more at ease in a familiar place than in a studio which allows me to capture more natural interactions. 

Who can we include in our session?

I have different session packages to suit your requirements. Standard family sessions and mini sessions are for single family units only, which basically means mom/dad with child/children, or whatever variation of that "family" unit you may have. If you wish to include grandparents or other family members, you can "upgrade" to an extended family session. Please visit my investment page for more information.

Can we include our pets in our session?

Yes, I like animals :)  I simply ask that you discuss this detail with me prior to your session.

Can I take pictures with my phone/camera?

You have hired me to take professional portraits of your family, therefore I ask that all other forms of media, including cellphones, not be used to take photos during the session. Trust me, I got this ;)

Can I post my images on Facebook, twitter, etc.? 

Yes, and I encourage you to do so! You are always welcome to share & tag images directly from my Facebook page as well. Please do not copy and paste images from my Facebook page to post on your personal page, or remove my watermark from an image. 

Can I print my photos anywhere?

My photography packages include a print release which means you are permitted to print where you please however I highly recommend ordering your prints through me for quality assurance. If you choose to print them yourself, please be sure to print the full resolution files and save your images to a desktop computer and not a mobile device or tablet.

Why is payment required before my session?

My photography packages require full payment 24 hrs prior to the scheduled session. Payment reserves your session time, so if payment in not received 24hrs prior, your scheduled time slot is released and you forfeit the deposit. Please note that all sessions require a 25% deposit upon booking to reserve your session date and time.Your spot is not guaranteed until the deposit is made. You can choose to pay the full price upon booking as well.

A few notes regarding payment:  

  • You can cancel or reschedule your session up to 24 hours before the session date and your payment will transfer over to a new session date.

  • If you don’t show up for your appointment or you are more than 15 minutes late (without notice), I will leave and your payment will not be reimbursed.

  • In the event of Mother Nature's wrath, your payment will transfer over to a new session date. Rain is ok but downpours, storms and such don't really bring out the best smiles. I will check the forecast within that 24 hr period and after discussing our options with you, I will make a judgement call at that time. If a storm creeps up on us, don't fret - your payment is safe.

  • If for some reason I must cancel our appointment, I will refund you deposit if you are not interested in rescheduling, no questions asked.

How do I pay?

When you a book a session, you will receive an invoice. Payment can be made via email transfer, cash, check or paypal. E-transfer and Paypal can be sent to info@michellemabellephotography.com. Please use "mabelle" as your password for e-transfers.

Why do I need to sign a contract and fill out a questionnaire?

It is imperative that our goals and expectations are well communicated prior to your session to avoid disappointment or unfavourable results. My goal is to provide you with quality service and make sure you enjoy the experience; by completing the questionnaire, I am much better equipped to reach that goal.
The agreement is also in place to ensure privacy preferences and concerns are addressed prior to the session. All my clients have the option to keep their images off social media and only accessible through a password protected online gallery. Please be sure to read the agreement carefully and completely.
If you do not complete the agreement, you waive the right to keep your images private and more importantly, you miss the opportunity to express important family details you wish to have captured.

When and how will I receive my photos?

Within 48 hrs, a sneak peek will be posted on my Facebook business page. Be sure to "Like" my page and check in for your sneak peek! Feel free to tag and share the post from my Facebook page.
I will have your photos uploaded to your private online gallery within 10 days of your session date. You will have access to download all selected and purchased images (with the exception of mini sessions). Your images will be available for download for 60 days, after which a reactivation fee will apply.
Please note that bridal portraits and newborn sessions can take up to 2 weeks for image image delivery.
If you have requested to keep your images private, your sneak peek will be provided via email link to a teaser gallery.

What if I want all the photos from my session, including unedited files?

As much as I dislike saying no to clients, I’m afraid it’s the only answer I can give and I do have a couple valid reasons why:
1.    I’m doing you a big favour by weeding through the images.
You might think that having all photos, even unedited ones, would be great. You want to see each and every one just to make sure I didn’t miss anything good. But trust me and leave this job to me as your photographer. Sorting through hundreds of photos – many of which are almost exactly the same minus Joey's eyes being closed, Bob's sneeze, Mary's wind blows hair over her face - is actually tedious and boring. It is my duty to choose that special one out of the 5 shots I took of you in the same pose that has the best composition, facial expression, light, clarity, etc. I’m a trained professional who knows you don’t want the one with your eyes closed or the one that is out of focus. And personally, I don’t want to attach my name to anything that doesn’t look completely awesome.
Bottom Line: Photographers pinpoint the very best images so that you don’t have to.
2.    It’s my artwork.
To photographers, pictures aren’t just little files we take two minutes to go through and burn to a disc. I spend loads of time editing and choosing the best photos for my clients. I do this not only because I want you to have the best possible images, but also because my photos are an expression of who I am as an artist. Respectable professionals in any career field want to give people the best of their work. I choose not to give you all those other images for a reason: they’re simply not as good!
Ultimately, you need to trust me as your photographer. It's important to hire someone whose style you strongly connect with;  only then can you be sure there will be tons of images you’ll love. 

What if I'm not totally satisfied with my photos?

It is my responsibility to produce images that are consistent with my portfolio.
It is your responsibility to hire a photographer whose style you love and results you desire.
If you've seen my past work and love it, that's what you can expect your photograph's to look like! 
I only offer re-shoots or refunds in the unfortunate event of a technical malfunction (equipment, storage, etc...) and not for creative differences.

 

 

Still have questions? Contact me :)