Questions?
I have answers.

Where are you located?

I am based in Ottawa, Ontario. (Ottawa South)
I provide my services to Ottawa and its surrounding areas, as well as the Ottawa Valley.
If the session location is more than 35kms from my office, a travel fee of $0.60/km may apply.

What is your specialty?

I specialize in family lifestyle portraiture; this includes family, maternity, newborn & extended family sessions.
I photograph families outdoors or in their homes, providing a mix of formal portraits and lifestyle images. I focus on family-led photography which means that I will offer some guidance and pose suggestions, however I let the session flow naturally and let the family dynamics, mood, and energy lead the session.

What makes you stand out?

With Michelle Ma Belle Photography your investment receives the utmost attention to detail and ultimate customer service. I offer customized full service photography which means that together we plan and create your ideal session and determine how to best display your memories. I collaborate with you from start to finish to make your experience fully customized and unique.


Session Fees & Process

What is included in the session fee?

Session fees include an in-person consultation - either at my office or a mutually agreed upon alternative -, the time required to professionally process your images, as well as the time to prepare and host your custom viewing and selection appointment at my office. 
The session fee does not include printed products or digital files.

How do I pay?

When you a book a session, you will receive an invoice. Payment can be made via email transfer, Paypal, cash, or credit. E-transfer and Paypal can be sent to info@michellemabellephotography.com. Please use "mabelle" as your password for e-transfers.

A few notes regarding payment:  

  • You can cancel or reschedule your session up to 24 hours before the session date and your payment will transfer over to a new session date.

  • If you don’t show up for your appointment or you are more than 15 minutes late (without notice), I will leave and your payment will not be reimbursed.

  • In the event of Mother Nature's wrath, your payment will transfer over to a new session date. Rain is ok but downpours, storms and such don't really bring out the best smiles. I will check the forecast within that 24 hr period and after discussing our options with you, I will make a judgement call at that time. If a storm creeps up on us, don't fret - your payment is safe.

  • If for some reason I must cancel our appointment, I will refund you deposit if you are not interested in rescheduling, no questions asked.

What is a "custom ORDERING appointment/session"?

This is the most exciting part! You will join me at my office to view your photos and place your order.
My office is equipped with a large screen television for your viewing pleasure, as well as comfortable seating, and several sample products to examine and adore first hand. You will be provided with a pricing menu which includes a selection of printed products and digital collections. There is no purchase minimum requirement.
I will assist you in your selection by providing expert advise and recommendations on product options and/or placement. You will have the opportunity to view your portraits placed on walls in your home (if snapshots were provided in advance) which guarantees appropriate sizing and placement before ordering. Sample album pages will also be available for viewing and ordering.

What print products do you offer?

We offer an extensive line of professional quality printed products such as wall art, photo albums, photographic prints, and more. You can view a full list of print products in our Look Book: click here.
You are also welcome to come visit us to view samples of these products first hand. Contact us to book your consultation today.

Do you provide an online gallery?

Within 10 days of your session, you will receive a link to an online gallery of watermarked images which will be active for 7 days. This gallery serves as a method to prepare for your in-person selection/ordering session. You will be able to view your un-watermarked images at the selection session.

Where can I find product descriptions and pricing information?

A full price list is available at your in-person consultation or upon booking your appointment. Typical investment in products ranges from $400 - $1200.

When is payment required for my product order?

Your order must be placed and paid for during the custom selection appointment, unless album revisions are required. Payment can be made by cash, credit or e-transfer. 
Payment plans are available upon request. Product orders are not placed until full payment is received.

What if we cannot attend a selection appointment in person? 

The custom selection appointment is a pivotal part of the full service photography model, however I do offer a variation of this model to accommodate extended family sessions or families who live outside the Ottawa area. 


Session Info

Do you offer mini sessions?

I do not offer "mini" sessions, however I do have Limited Edition sessions which are similar but still provide the high level of customer service; there are no "mini" clients! These sessions are designed for families with little ones who may not be able to cooperate for the length of a full session, or for those looking to refresh their family portraits at a unique location or seasonally. Limited Edition Sessions are shorter in length, set at predetermined locations, have a lower session fee, and some include a $50 print credit (applicable to wall art and keepsake albums only) or offer special print and digital products and/or collections. Limited Edition Session clients typically invest between $250 - $600 in print or digital products and/or collections. Special print collections are offered for these sessions. Digital files are not included in the session fee.

We are currently taking bookings for the following Limited Edition Sessions:
Back to School ~ Aug 26 (Schoolyard) SOLD OUT
Fall Harvest ~ Sept 16 (Apple Orchard)
Fall Colours ~ Oct 10-13 (Mer Bleue Conservation Area) SOLD OUT
Holiday Traditions ~ Nov 18 (Tree Farm) SOLD OUT

Where will my session take place?

Your session can take place at your home or at a location mutually decided upon by both parties. If you're looking for suggestions, I can provide a list of potential locations to suit your needs. I recommend locations that are familiar to the family and where you feel most comfortable, whether it be indoors or out. 
If you have access to a unique property, please let me know.

When should we schedule our session?

In terms of booking your session, choose a date that will give yourself and your family time to prepare. If you are considering a Spring, Summer or Fall session, please book as soon as you know your availability.

What time should we book our session?

Outdoor sessions are booked one to two hours before sunset and indoor sessions are typically booked between 9:00 - 11:00 AM. 
In order to ensure quality photographs and a pleasant experience, I schedule outdoor sessions according to best light. I prefer to take advantage of the natural “golden” light that occurs at either the beginning (sunrise) or the end of the day, especially during the warmer months. Midday sun can be harsh and the summer heat can often play a factor in the overall comfort of those posing for pictures. During the cooler months, the sun is much less harsh and sets earlier so late afternoon sessions are ideal. I do not book outdoor sessions during the morning, unless it's within an hour of sunrise. Indoor or in-home sessions can be booked between 9AM - 4PM most days; mornings are best to allow as much natural light in the home as possible.
Please note: Your family schedule/routine plays a big role when booking the time of your session. It's best to schedule a time slot that does not interfere with naps or eating. It's also best to avoid booking a session in between family activities or just a busy day in general. You want to be calm, comfortable and happy.

Who can we include in our session?

I have different session packages to suit your requirements. Standard family sessions and mini sessions are for single family units only, which basically means mom/dad with child/children, or whatever variation of that "family" unit you may have. If you wish to include grandparents or other family members, you can "upgrade" to an extended family session. Please visit my investment page for more information.

Can we include our pets in our session?

Yes, I like animals :)  I simply ask that you discuss this detail with me prior to your session.

Can I take pictures with my phone/camera?

You have hired me to take professional portraits of your family, therefore I ask that all other forms of media, including cellphones, not be used to take photos during the session. Trust me, I got this ;)


Your Photos

When will my photos be ready?

Within 10 days of your photos will be professionally processed and ready for viewing. You will receive a link to an online viewing gallery of watermarked images which will be open for 7 days only. Use your portrait planning guide to help prepare yourself for your ordering appointment. You will then come to the office to make your selection and place your order.

Will any "sneak peeks" be posted on social media?

Within 48 hrs of your session, I will post an image or two to my Facebook Page and/or Instagram. You are welcome to Like, Tag and/or Share these posts.
Following your selection session, I will share a blog post to my Facebook Page and send you a link to share with friends and family.

Can I post my images on Facebook, twitter, etc.? 

You can post your purchased images to your social media sites. You are always welcome to share & tag images directly from my Facebook page as well. Please do not copy and paste images from my Facebook page to post on your personal page, or remove my watermark from an image. 

What if I want to purchase all of the photos from my session, including unedited files?

As much as I dislike saying no to clients, I’m afraid it’s the only answer I can give and I do have a couple valid reasons why:
1.    I’m doing you a big favour by weeding through the images.
You might think that having all photos, even unedited ones, would be great. You want to see each and every one just to make sure I didn’t miss anything good. But trust me and leave this job to me as your photographer. Sorting through hundreds of photos – many of which are almost exactly the same minus Joey's eyes being closed, Bob's sneeze, Mary's wind blows hair over her face - is actually tedious and boring. It is my duty to choose that special one out of the 5 shots I took of you in the same pose that has the best composition, facial expression, light, clarity, etc. And personally, I don’t want to attach my name to anything that doesn’t look completely awesome.
Bottom Line: Photographers pinpoint the very best images so that you don’t have to.
2.    It’s my artwork.
I spend a lot of time choosing and processing the best photos for my clients. I do this not only because I want you to have the best possible images, but also because my photos are an expression of who I am as an artist. Respectable professionals in any career field want to give people the best of their work. I choose not to give you all those other images for a reason: they’re simply not as good!
Ultimately, you need to trust me as your photographer. It's important to hire someone whose style you strongly connect with;  only then can you be sure there will be tons of images you’ll love. 

What if I'm not totally satisfied with my photos?

It is my responsibility to produce images that are consistent with my portfolio.
It is your responsibility to hire a photographer whose style you love and results you desire.
If you've seen my past work and love it, that's what you can expect your photograph's to look like! 
I only offer re-shoots or refunds in the unfortunate event of a technical malfunction (equipment, storage, etc...) and not for creative differences.

 

 

Still have questions? Contact me :)