Questions?
I have answers.

Where are you located?

I are based in Ottawa, Ontario. (Ottawa South)
I provide services to Ottawa and its surrounding areas, as well as the Ottawa Valley.
If the session location is more than 35kms from my office, a travel fee of $0.60/km may apply.

What is your specialty?

I specialize in family lifestyle portraiture; this includes family, maternity, newborn & extended family sessions.
I photograph families outdoors or in their homes, providing a mix of formal portraits and lifestyle images. I focus on family-led photography which means that although we do offer some guidance and pose suggestions, we encourage and inspire authentic interactions and let the session flow naturally.

Do you photograph weddings?

I do offer intimate wedding services which includes up to 4 hours coverage. Please contact us to set up a consultation where we can provide you with a custom quote.

Do you offer head shots?

Yes, I do. I have a portable backdrop that I can bring to you for more formal shots, or I also offer casual/lifestyle head shots. Inquire for more information. 

What makes you stand out?

With me, your investment receives the utmost attention to detail and ultimate customer service. I offer customized full service photography which means that together we plan and create your ideal session and determine how to best display or use your memories. I collaborate with you from start to finish to make your experience fully customized and unique.


Session Fees & Process

What is included in the session fee?

All of our sessions include a consultation as well as session planning and preparation to ensure that all expectations and session goals are well communicated in advance. I personally assist you in designing your ideal portrait session and in creating professional printed products to suit your family's style, decor and budget.
I have different portrait packages available so that you can fully customize your session and products. You can conveniently view your photos in a private online gallery where you can also place your orders. An optional in-person ordering session is available upon request.

How do I pay?

When you a book a session, you will receive an invoice. Full payment is required to secure your session date and time. Payment can be made via email transfer, Paypal, or credit card. E-transfer and Paypal can be sent to info@michellemabellephotography.com. All services and fees are subject to HST.

A few notes regarding payment:  

  • You can cancel or reschedule your session up to 24 hours before the session date and your payment will transfer over to a new session date.

  • If you don’t show up for your appointment or you are more than 15 minutes late (without notice), your payment will not be reimbursed.

  • In the event of Mother Nature's wrath, your payment will transfer over to a new session date. Rain is ok but downpours, storms and such don't really bring out the best smiles. We will check the forecast within that 24 hr period and after discussing our options with you, we will make a judgement call at that time. If a storm creeps up on us, don't fret - your payment is safe.

  • If for some reason we must cancel our appointment, we will refund you deposit if you are not interested in rescheduling, no questions asked.
     

What print products do you offer?

I offer an extensive line of professional quality printed products such as wall art, photo albums, fine art prints, and more. You are welcome to browse the Investment Guide HERE to view samples of the products available. I encourage you to book a consultation at my office to view the products in person.
I am happy to offer my professional expertise to assist you with your order.

Do you provide digital files?

Absolutely!
I definitely encourage you to use our stellar print services to truly showcase your family's art and have lasting products, however I understand the need for digital files as well. You can select a portrait package that includes digital files in the fee, or you can purchase digital files separately. 

Do you provide an online gallery?

Yes! For your convenience, an online gallery link is provided for you to view and select your photos. Not a fan of technology or need some extra help? You are more than welcome to come to my office for an ordering appointment. I'm happy to help!

Where can I find product descriptions and pricing information?

I have developed a practical online investment guide which includes sample of the products I offer and starting at prices. For full pricing and product information, you can book a consultation at my office, or take advantage of a 15-minute complementary phone consultation.

How can I order prints? 

You have a couple options: 
1 - You can order directly from your online gallery; just use the little shopping cart and have fun filling it! All orders go through me before payment and being submitted to the lab for quality assurance.
2 - You can schedule an ordering appointment at my office. I am happy to help you with your selection and ordering process.

I placed an order online - now what?

Awesome! I'm so excited to place that order for you! 
First, I will review your order for quality assurance. Once paid, I will place the order for you and keep you posted on the delivery.
If you're really struggling, you're welcome to come to my office to place your order.

When is payment required for my print or digital order?

Orders are not placed and additional files are not released until full payment is received. We do offer payment plans if required.


Session Info

Do you offer mini sessions?

I am not currently offering mini sessions however I highly recommend signing up for our e-newsletter to get first dibs on minis if/when they are announced.

Where will my session take place?

Your session can take place at your home or at a location mutually decided upon by both parties. If you're looking for suggestions, I can provide a list of potential locations to suit your needs. I recommend locations that are familiar to the family and where you feel most comfortable, whether it be indoors or out. 
If you have access to a unique property, please let me know.

When should we schedule our session?

In terms of booking your session, choose a date that will give yourself and your family time to prepare. If you are considering a Spring, Summer or Fall session, please book as soon as you know your availability.

What time should we book our session?

Outdoor sessions are booked one to two hours before sunset or sunrise and indoor sessions are typically booked in the morning hours. 
In order to ensure quality photographs and a pleasant experience, I schedule outdoor sessions according to best light. I prefer to take advantage of the natural “golden” light that occurs at either the beginning (sunrise) or the end of the day, especially during the warmer months. Midday sun can be harsh and the summer heat can often play a factor in the overall comfort of those posing for pictures. During the cooler months, the sun is much less harsh and sets earlier so late afternoon sessions are ideal. I do not book outdoor sessions during the morning, unless it's within an hour of sunrise. Indoor or in-home sessions can be booked during the morning hours to allow as much natural light in the home as possible.
Please note: Your family schedule/routine plays a big role when booking the time of your session. It's best to schedule a time slot that does not interfere with naps or eating. It's also best to avoid booking a session in between family activities or just a busy day in general. You want to be calm, comfortable and happy.

Who can we include in our session?

I have different session packages to suit your requirements. Standard family, maternity or newborn sessions are for single family units only, which basically means mom/dad with child/children, or whatever variation of that "family" unit you may have. If you wish to include extended family members, we do offer an extended family session fee. Please visit our investment page for more information.

Can we include our pets in our session?

Yes, I like animals :)  I simply ask that you discuss this detail with me prior to your session so that I come prepared.

Can I take pictures with my phone/camera?

You have hired me to take professional portraits of your family, therefore I ask that all other forms of media, including cellphones, not be used to take photos during the session. Trust me, I got this ;)


Your Photos

When will my photos be ready?

I know it's tough to wait for your photos so I do my very best to get them to you STAT. Your gallery link will be sent to you within 10 days of your session (unless informed otherwise). 

Will any "sneak peeks" be posted on social media?

Within 48 hrs of your session, I will post an image my Facebook Page and/or Instagram. You are welcome to Like, Tag and/or Share these posts.
Following your selection session, I will share a blog post to our Facebook Page and send you a link to share with friends and family. If you have opted to keep your photos private, a sneak peek image will be sent via online gallery.

Can I keep my photos private and off social media/internet?

Absolutely. Our standard agreement includes a model release which can be amended to reflect this type of request. I fully respect our client's choice to keep their images private.

Can I post my images on Facebook, twitter, etc.? 

You can post your purchased images to your social media sites. You are always welcome to share & tag images directly from my Facebook page as well. Please do not copy and paste images from my Facebook page to post on your personal page, or remove my watermark from an image. 

What if I want to purchase all of the unedited photos from my session?

As much as I dislike saying no to clients, I’m afraid it’s the only answer I can give and I do have a couple valid reasons why:
1.    I’m doing you a big favour by weeding through the images.
You might think that having all photos, even unedited ones, would be great. You want to see each and every one just to make sure I didn’t miss anything good. But trust me and leave this job to me as your photographer. Sorting through hundreds of photos – many of which are almost exactly the same minus Joey's eyes being closed, Bob's sneeze, Mary's wind blows hair over her face - is actually tedious and boring. It is my duty to choose that special one out of the 5 shots I took of you in the same pose that has the best composition, facial expression, light, clarity, etc. And personally, I don’t want to attach my name to anything that doesn’t look completely awesome.
Bottom Line: Photographers pinpoint the very best images so that you don’t have to.
2.    It’s my artwork.
I spend a lot of time choosing and processing the best photos for my clients. I do this not only because I want you to have the best possible images, but also because my photos are an expression of who I am as an artist. Respectable professionals in any career field want to give people the best of their work. I choose not to give you all those other images for a reason: they’re simply not as good!
Ultimately, you need to trust me as your photographer. It's important to hire someone whose style you strongly connect with;  only then can you be sure there will be tons of images you’ll love. 

What if I'm not totally satisfied with my photos?

It is my responsibility to produce images that are consistent with my portfolio.
It is your responsibility to hire a photographer whose style you love and results you desire.
If you've seen my past work and love it, that's what you can expect your photograph's to look like! 
I only offer re-shoots or refunds in the unfortunate event of a technical malfunction (equipment, storage, etc...) and not for creative differences.

 

 

Still have questions? Contact me :)