Questions?
I have answers.

Where are you located?

I are based in Ottawa, Ontario. (Ottawa South)
I provide services to Ottawa and its surrounding areas, as well as the Ottawa Valley.
If the session location is more than 35kms from my office, a travel fee of $0.60/km may apply.

What is your specialty?

I specialize in family lifestyle portraiture; this includes family, maternity, newborn & extended family sessions.
I photograph families outdoors or in their homes, providing a mix of formal portraits and lifestyle images. I focus on family-led photography which means that although we do offer some guidance and pose suggestions, we encourage and inspire authentic interactions and let the session flow naturally.

Do you photograph weddings?

I do offer intimate wedding services which includes up to 4 hours coverage. Please contact us to set up a consultation where we can provide you with a custom quote.

Do you offer head shots?

Yes, I do. I have a portable backdrop that I can bring to you for more formal shots, or I also offer casual/lifestyle head shots. Check out our small business branding collections online to see how we can help you improve your online presence and advertising. 

What makes you stand out?

My clients feel comfortable and have fun which in turn generates authentic interactions and creates genuine memories. I listen to their unique requests, design a session that suits their needs, and help them create lasting memories.  
As a wife and mother of three (aged 2 -12), I have plenty of experience working with children (and awkward husbands). I have many years of photography experience under my belt which allows me to confidently provide my clients with beautiful portraiture and a professional photography experience from start to finish.
 


Session Fees & Process

What is included in the session fee?

The session fee pays for the photographer’s time, expertise, and a custom professional photography experience.  Session fees include a consultation as well as session planning and preparation to ensure that all expectations and session goals are well communicated in advance. I personally assist you in designing your ideal portrait session and in creating professional printed products to suit your family's style, decor and budget. Your investment receives the utmost attention to detail. Print and digital products are a separate investment. 

How do I pay?

When booking online, you will be prompted to pay by credit card. If you would rather pay by e-transfer or Paypal, please contact us to book your session offline and we will send you an invoice for payment. Full payment is required to secure your session date and time. All services and fees are subject to HST.

A few notes regarding payment:  

  • Payment can be made by credit card (online), Paypal or e-transfer to info@michellemabellephotography.com. No password is needed.

  • The session fee is non-refundable however it is transferable in the event of a cancellation or reschedule. 

  • You can cancel or reschedule your session up to 24 hours before the session date and your payment will transfer over to a new session date.

  • If you don’t show up for your appointment or you are more than 15 minutes late (without notice), your payment will not be reimbursed.

  • In the event of Mother Nature's wrath, your payment will transfer over to a new session date. Light rain is manageable but downpours, storms and such don't really bring out the best smiles. I monitor the forecast over the days leading up to your session dates and touch base with you to discuss options if the weather is unfavourable. An official decision to reschedule or not must be made a minimum of 4 hours before a session.  If a storm creeps up on us, don't fret - your payment is safe.

  • If for some reason I must cancel our appointment for persona reasons, I will refund you deposit if you are not interested in rescheduling, no questions asked. 
     

What print products do you offer?

I offer an extensive line of professional quality printed products such as wall art, photo albums, fine art prints, and more. You are welcome to browse the Product Guide HERE to view samples of the products available. I encourage you to book a consultation at my office to view the products in person.
I am happy to offer my professional expertise to assist you with your order.

Do you SELL digital files?

Absolutely!
I definitely encourage you to use our stellar print services to beautifully showcase your family's art and have lasting products, however I understand the need for digital files as well. Digital art pricing can be found in our Product Guide

Do you provide an online gallery?

Yes! For your convenience, an online gallery link is provided for you to view and select your photos. We also offer online ordering. Not a fan of technology or need some extra help? You are more than welcome to come to my office for an ordering appointment. I'm happy to help!

Where can I find product descriptions and pricing information?

I have developed a practical online product guide which includes descriptions and samples of the products we offer. To view our products in person, please book an in-person consultation by clicking HERE.

How can I order prints? 

You have a couple options: 
1 - You can order directly from your online gallery; just use the little shopping cart and have fun filling it! All orders go through me before payment and being submitted to the lab for quality assurance.
2 - You can schedule an ordering appointment at my office. I am happy to help you with your selection and ordering process.

I placed an order online - now what?

Awesome! I'm so excited to place that order for you! 
First, I will review your order for quality assurance. Then, I will place the order for you and keep you posted on the delivery.
If you're really struggling, you're welcome to come to my office to place your order.
Please note that orders are not submitted to the lab unless full payment is received.

When is payment required for my print or digital order?

Orders are not placed and additional files are not released until full payment is received. We do offer payment plans if required.


Session Info

Do you offer mini sessions?

I do! Mini sessions are a great way to refresh family portraits frequently and they are ideal for session with wee ones who don't tend to cooperate for more than a few minutes. The mini sessions listed below are currently open for booking.
Sweet Sunset Mini Sessions (July 11 & August 8)
**Fall Minis will be open for booking August 1**

Where will my session take place?

Your session can take place at your home or at a location mutually decided upon by both parties. If you're looking for suggestions, I can provide a list of potential locations to suit your needs. I recommend locations that are familiar to the family and where you feel most comfortable, whether it be indoors or out. 
If you have access to a unique property, please let me know.

When should we schedule our session?

In terms of booking your session, choose a date that will give yourself and your family time to prepare. If you are considering a Spring, Summer or Fall session, please book as soon as you know your availability.

What time should we book our session?

Outdoor sessions are booked one to two hours before sunset or sunrise and indoor sessions are typically booked in the morning hours. 
In order to ensure quality photographs and a pleasant experience, I schedule outdoor sessions according to best light. I prefer to take advantage of the natural “golden” light that occurs at either the beginning (sunrise) or the end of the day, especially during the warmer months. Midday sun can be harsh and the summer heat can often play a factor in the overall comfort of those posing for pictures. During the cooler months, the sun is much less harsh and sets earlier so late afternoon sessions are ideal. I do not book outdoor sessions during the morning, unless it's within an hour of sunrise. Indoor or in-home sessions can be booked during the morning hours to allow as much natural light in the home as possible.
Please note: Your family schedule/routine plays a big role when booking the time of your session. It's best to schedule a time slot that does not interfere with naps or eating. It's also best to avoid booking a session in between family activities or just a busy day in general. You want to be calm, comfortable and happy.

Who can we include in our session?

I have different session packages to suit your requirements. Standard family, maternity or newborn sessions are for single family units only, which basically means mom/dad with child/children, or whatever variation of that "family" unit you may have. If you wish to include extended family members, we do offer an extended family session fee. Please visit our investment page for more information.

Can we include our pets in our session?

Yes, I like animals :)  I simply ask that you discuss this detail with me prior to your session so that I come prepared.

Can I take pictures with my phone/camera?

You have hired me to take professional portraits of your family, therefore I ask that all other forms of media, including cellphones, not be used to take photos during the session. Trust me, I got this ;)


Your Photos

When will my photos be ready?

I know it's tough to wait for your photos so I do my very best to get them to you STAT. Your gallery link will be sent to you within 10 days of your session (unless informed otherwise). 

Will any "sneak peeks" be posted on social media?

Within 48 hrs of your session, I will post an image my Facebook Page and/or Instagram. You are welcome to Like, Tag and/or Share these posts.
Following your selection session, I will share a blog post to our Facebook Page and send you a link to share with friends and family. If you have opted to keep your photos private, a sneak peek image will be sent via online gallery.

Can I keep my photos private and off social media/internet?

Absolutely. Our standard agreement includes a model release which can be amended to reflect this type of request. I fully respect our client's choice to keep their images private.

Can I post my images on Facebook, twitter, etc.? 

You can post your purchased images to your social media sites. You are always welcome to share & tag images directly from my Facebook page as well. Please do not copy and paste images from my Facebook page to post on your personal page, or remove my watermark from an image. 

What if I want to purchase all of the unedited photos from my session?

As much as I dislike saying no to clients, I’m afraid it’s the only answer I can give and I do have a couple valid reasons why:
1.    I’m doing you a big favour by weeding through the images.
You might think that having all photos, even unedited ones, would be great. You want to see each and every one just to make sure I didn’t miss anything good. But trust me and leave this job to me as your photographer. Sorting through hundreds of photos – many of which are almost exactly the same minus Joey's eyes being closed, Bob's sneeze, Mary's wind blows hair over her face - is actually tedious and boring. It is my duty to choose that special one out of the 5 shots I took of you in the same pose that has the best composition, facial expression, light, clarity, etc. And personally, I don’t want to attach my name to anything that doesn’t look completely awesome.
Bottom Line: Photographers pinpoint the very best images so that you don’t have to.
2.    It’s my artwork.
I spend a lot of time choosing and processing the best photos for my clients. I do this not only because I want you to have the best possible images, but also because my photos are an expression of who I am as an artist. Respectable professionals in any career field want to give people the best of their work. I choose not to give you all those other images for a reason: they’re simply not as good!
Ultimately, you need to trust me as your photographer. It's important to hire someone whose style you strongly connect with;  only then can you be sure there will be tons of images you’ll love. 

What if I'm not totally satisfied with my photos?

It is my responsibility to produce images that are consistent with my portfolio.
It is your responsibility to hire a photographer whose style you love and results you desire.
If you've seen my past work and love it, that's what you can expect your photograph's to look like! 
I only offer re-shoots or refunds in the unfortunate event of a technical malfunction (equipment, storage, etc...) and not for creative differences.

 

 

Still have questions? Contact me :)